Shipping policy
Shipping Policy
At Sunsitt Signature, we’re committed to delivering high-quality furniture with complimentary standard shipping—no hidden fees, just a seamless delivery experience tailored to your needs. Below are our complete shipping terms and procedures:
1. Shipping Eligibility & Coverage
1.1 Eligible Locations
We offer free shipping to the 48 contiguous United States and Washington, D.C.
Shipping is not available to the following non-contiguous states, territories, or addresses:
- Non-contiguous states: Alaska (AK), Hawaii (HI)
- U.S. territories: American Samoa (AS), Guam (GU), Northern Mariana Islands (MP), Puerto Rico (PR), U.S. Virgin Islands (VI)
- Other regions: Federated States of Micronesia (FM), Marshall Islands (MH), Palau (PW), Armed Forces Americas (AA), Armed Forces Europe (AE), Armed Forces Pacific (AP)
- Restricted addresses: FPO (Federal Post Office), APO (Army Post Office), and PO Box addresses
1.2 Address Verification
Please confirm your shipping address is accurate before completing payment—we will only ship to the address provided at checkout. We cannot modify addresses or redirect packages once an order has been processed.
2. Shipping Methods & Delivery Details
We offer two free shipping options, tailored to your furniture type and location. Availability will be displayed at checkout and confirmed in your order confirmation email.
| Shipping Method | Description | Processing Time | Transit Time |
|---|---|---|---|
| Standard Ground Parcel | Ideal for smaller furniture items. Delivered to your nearest entry point (no signature required). | 2–3 business days | 3–5 business days |
| Curbside Delivery | For larger furniture pieces. Carriers will: 1. Contact you to schedule a 4-hour delivery window. 2. Bring the package to your home, lower it via lift gate, and place it on your front sidewalk. Note: Does not include delivery to backyards, porches, or inside your home. |
7–10 business days | 7–10 business days |
Important Notes:
- Processing time excludes weekends, U.S. public holidays (e.g., Thanksgiving, Christmas), and force majeure events (e.g., severe weather, logistics disruptions). We will notify you promptly of any delays and prioritize rescheduling once issues are resolved.
- If carriers cannot reach you to schedule Curbside Delivery, they may attempt delivery without an appointment (you will be notified via email/SMS in advance).
- For homes inaccessible to semi-trailers (e.g., narrow driveways, gated communities), please contact our team at service@sunsitt.com after ordering to arrange alternative delivery.
3. Order Tracking
You will receive two automated emails to keep you updated on your order status:
- Order Acknowledgement: Sent immediately after purchase to confirm your order details (items, address, shipping method).
-
Shipment Confirmation: Sent once your order leaves our warehouse, including:
- Your order number
- Carrier information (e.g., UPS, FedEx)
- Tracking number(s)
- Estimated delivery date
To track your package, use the tracking number on the carrier’s official website or via our “Order Tracker” page (linked in your shipment email).
For Multiple Items:
If your order includes items with different fulfillment timelines, they may ship separately. You will receive a unique shipment confirmation for each package.
4. Damaged or Missing Items
We take strict precautions to protect your furniture during transit, but if issues arise:
- At Delivery (Curbside Only): Inspect the package for visible damage. If damaged, sign the delivery receipt as “Received Damaged” and note the issue (e.g., “dented corner,” “torn packaging”).
-
After Delivery: If you find damage, defects, or missing parts after unpacking, contact us within 48 hours of delivery at service@sunsitt.com with:
- Your order number
- Clear photos/videos of the damage/missing item (include the product label if possible)
- A brief description of the issue
Our team will review your claim within 24 hours and resolve it via:
- Free replacement of damaged/missing parts
- Full refund or exchange (we cover all return/shipping costs for our errors)
Please retain all original packaging until your claim is resolved—carriers may require it for inspections.
5. Order Cancellation
To cancel your order, submit a request to service@sunsitt.com with the subject line: “Order Cancellation – [Your Order Number]” (include your full name and reason for cancellation in the body). Cancellation terms vary by order status:
| Order Status | Cancellation Policy |
|---|---|
| Within 12 hours of placement | Full refund, no fees. |
| After 12 hours but not shipped | - If unprocessed: Full refund. - If processed (packed/labeled): 5% processing fee (covers warehouse handling). |
| Already in transit | 15% fee deducted from refund (covers carrier costs, return shipping, and restocking). |
- We will send a Cancellation Confirmation email within 24 hours of approving your request.
- Refunds are issued to your original payment method and typically take 3–5 business days to reflect (may extend to 7–10 business days depending on your financial institution).
6. Additional Services
For premium delivery needs (e.g., white-glove delivery, in-home assembly), contact our team at service@sunsitt.com for custom quotes and availability.
7. Tax Policy
Our online store currently exempts customers from sales tax. Tax regulations are subject to change—we recommend consulting a tax professional for the latest guidelines. For tax-related questions, reach out to service@sunsitt.com.
If you have any shipping questions, our Customer Experience Team is available 7 days a week to assist. Contact us at service@sunsitt.com or via our website’s live chat.
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