We’re Here to Help
Have questions, concerns, or need assistance? Our support team is ready to assist you promptly.
General Inquiries (Email)
For returns, refunds, shipping updates, or product questions, send us an email. We’ll respond within 24 hours.
Email: service@sunsitt.com
Pro tip: Include your order number in the email subject line for faster processing (e.g., “Inquiry - Order #123456”).
Phone Support / Voicemail
Speak to a team member directly during our business hours, or leave a voicemail outside of hours—we’ll call you back within 24 hours.
Phone Number: +1 833 858 6887
Hours: 10:00 AM – 6:00 PM EST (Monday to Friday, including U.S. public holidays)
Language: English
Third-Party Platform Orders
If you purchased from Amazon, Walmart, or other third-party retailers, please contact our dedicated support for platform-specific assistance.
Email: help@sunsitt-patio.com
Please include your platform order ID (e.g., Amazon Order #ABC123) and the platform name in your message.
Important Reminder
To ensure we resolve your issue as quickly as possible, always provide your order number (or platform order ID for third-party purchases) when contacting us. This helps us locate your order details instantly.
Before Contacting Us, Here’s What You Can Prepare:
- Your Sunsitt order number (found in your order confirmation email or account dashboard).
- Photos/videos (if reporting damaged/defective items or shipping issues).
- Details of your inquiry (e.g., “My order hasn’t shipped yet,” “I received a damaged table”).
- For third-party orders: The platform name (e.g., Amazon) and your platform order ID.
