Warranty
Our Promise to You—Industry-Excellent Warranty.
We’re so sure you’ll enjoy Sunsitt Signature for years to come, we guarantee it. In fact, our limited warranties go well beyond the typical industry standard for outdoor patio furniture.
Coverage: Sunsitt Signature warrants that its outdoor furniture products are free from defects in manufacturing and construction for a period of 5 years from the date of purchase[3 years warranty on the rope].
Warranty Terms:
The coverage under this warranty begins on the date of purchase, as evidenced by the purchase receipt. Any repairs or replacements made will not extend the original warranty period.
This warranty specifically applies to damages or defects existing upon delivery of the outdoor furniture, arising from manufacturing errors or transportation-related issues.
Exclusions:
Sunsitt Signature outdoor furniture is meticulously designed for high-quality, private residential use. Each material used possesses its own unique (natural) characteristics, which should be taken into account during purchase and are detailed on the attached hangtags. Consequently, there are specific exclusions associated with the Sunsitt Signature warranty.
The following causes of damage are explicitly excluded from this warranty:
- Normal wear and tear, including fading, minor surface cracks, and scratches.
- Incorrect assembly (assembly manuals are provided with each furniture piece).
- Excessive weight load on the furniture.
- Improper or inexperienced utilization of the furniture.
- Incorrect maintenance or the use of harsh (cleaning) agents other than the recommended Sunsitt Signature maintenance products.
- Repairs performed by non-professionals.
- Severe weather conditions.
- Extensive use, including commercial and/or project use.
- Damage or alterations due to inherent material properties.
- Material-Specific Exclusions:
Wood:
(Teak) wood is a natural material subject to discoloration and aging.
Hairline cracks are normal with (teak) wood.
In the absence of regular maintenance using approved maintenance products, natural oils in (teak) wood may result in stains and discoloration. These oils can also transfer to other materials, including cushion fabrics.
Stains on (teak) wood from food, liquids, sunlight through glass, and hot materials.
Scratches and signs of use from standard household usage.
Mold formation or discoloration due to improper covering.
Steel / Aluminum / Stainless Steel / Synthetic Materials:
Scratches and signs of use from routine household use.
Internal rusting of steel/stainless steel due to factors such as condensation, accumulated (rain) water, or unconventional environmental conditions.
Outdoor Textiles:
Signs of use from typical household activities.
Slight shrinkage and discoloration.
Reduced bearing capacity and diminished cushion filling thickness during regular use, which may result in creasing of cushion covers.
Improper washing.
Rope / Wicker / Cord:
Signs of use from standard household activities.
Sintered Stone:
Stains from food, liquids, sunlight through glass, and hot materials.
Covering:
Sunsitt Signature recommends using only high-quality covers with breathable properties. Incorrect covering could lead to mold formation or material discoloration not covered by the warranty.
Claim Process:
In the event of a warranty claim, the original purchaser must notify the Manufacturer by contacting our Customer Service department at [customer service contact details]. Proof of purchase in the form of a dated receipt or invoice will be required. The Manufacturer reserves the right to inspect and assess the furniture to determine if the claim is valid under the terms of this warranty.
Resolution:
If a valid warranty claim is approved, the Manufacturer will, at its discretion:
Repair the defective part.
Replace the defective part with the same or a similar product of equal value.
Provide a refund or credit for the original purchase price.
Transferability:
This warranty is non-transferable and applies only to the original purchaser of the outdoor furniture product.
Limitations:
The Manufacturer's liability under this warranty is limited to the repair, replacement, or refund as specified above. In no event shall the Manufacturer be liable for incidental or consequential damages.
