Returns & Refunds Policy

Returns & Refunds

We want you to feel like every item perfectly matches your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

We take great pride in the quality and craftsmanship of our furniture. If you don’t love your furniture, call us within 30 days of receiving your order and we will gladly accept back any of our products as long as it’s in new condition. We cannot accept furniture returns that are not in new condition, so please be mindful of this before you start living on your Sunsitt Signature furniture.

Should damage be present after delivery, please get in touch with Sunsitt Signature immediately via our Returns Portal and we will work with you to resolve the situation. We allow up to 48 hours from the date of delivery to report any damage visible on your furniture. Photo evidence is extremely helpful in expediting the resolution process. Additionally, please keep all packaging until you confirm there will be no need for return or exchange.

Please Note: All full or partial returns are subject to a restocking and return shipping fee of 20% of the product's value. Our team will work with you to coordinate all of the pickup and shipping details. Furniture must be repackaged in the way it arrived at the time of delivery to ship back to Sunsitt Signature.
*If your item is damaged or defective, we will be responsible for all return costs. If the item(s) sent was incorrect or defective, please get in touch with immediately.


Return Process

1. Please Send an Email to titled Return + Your Order Number within the specified return period to request a return. Please specify the reason for your return. We will get back to you within 48 hours.
2. Our team will guide you through the return process, provide you with a return authorization, and explain the required steps. We will send you a return address. Pack the furniture item securely in its original packaging, ensuring it is unassembled and in its original condition, Include all accessories, instructions, and any included parts in the return package. Ship the return package back to our designated return address and provide us with the tracking number.
3. Once the package got returned to our warehouse in Us, we will check the condition of the product and restock the item.
4. Once all the above steps are complete, we will start the refund process. Typically, you should see your refund reflected in your account within 5-7 days from carrier drop off or pick up, but it may take up to 2 weeks. The timing of your refund is dependent on the nature of the financial institution and the original form of payment.
*If your returned item is not received at our Returns Center, we reserve the right to reverse the refund.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your claim is processed and approved, please allow 5-7 business days for the refund request to be completed we will issue the refund to your original payment method after receiving the package. Some financial institutions may take an additional 5-7 business days to return the funds to your account s), depending on the nature of the financial institution and the original form of payment.

Extended Holiday Return Policy
For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.

Questions? Contact Us at